Help Center
Reporting Harassment
Step 1: Speak up loudly and clearly — announce to the people around you that someone is harassing you.
Step 2: Ask for help from bystanders to catch the harasser and take them to the nearest police station or security point. Request witnesses to stay with you if possible.
Step 3: Keep the location where the harassment happened in mind, especially if there are security cameras nearby — this can help later if you need evidence.
Important Hotlines for Reporting Harassment & Support
If you face harassment, blackmail, or abuse, these are the official hotlines you can contact for immediate help:
General Directorate for Combating Violence Against Women – Ministry of Interior:
📞 01126977444 – 01126977333 – 01126977222Complaints Office – National Council for Women:
📞 15115 | WhatsApp: 01007525600Child Helpline:
📞 16000 | WhatsApp: 01102121600Mother & Child Health Helpline:
📞 16021Subway Harassment Hotline:
📞 16048 – 0225747295Governorate Protection Service:
📞 114
Online Blackmail & Harassment
What steps should a victim take when reporting online harassment or blackmail?
Take a screenshot of the message/comment, including the perpetrator’s profile or phone number.
Do not respond or share their personal data.
Print the screenshot along with the link/number and any other available details.
Visit in person your local Security Directorate or the Cybercrime Unit at Abbasiya.
Bring your ID card (a printed copy of it) and ensure you know your account’s email and password to access it if needed.
After reporting, close your account, then leave—do not leave your device or account logged in there.
These steps apply whether the images were shared willingly or were taken without consen
Legal & Psychological Support
Contact a specialist/psychologist for free
General Secretariat for Mental Health
📞 02 20816831
24-hour service to receive psychological inquiries, provide psychological support, and assist individuals who are experiencing suicidal thoughts.
Organizations that provide free legal support
National Council for Women
15115
02 23490060
02 23490065
New Woman Foundation
01281474449
01281474443
Al-Nadeem Center
Rehabilitation Program for Survivors of Violence and Torture
Hotline: 01000552793
01009952374
Support Program for Female Survivors of Violence
Hotline: 01006662404
Cairo Institute for Development and Law
01210009192
The Egyptian Female Lawyers Initiative
01013501533
Child Rescue Hotline
To report cases of violence and harassment against children under 18
- The Child Helpline is operated by the National Council for Childhood and Motherhood.
- Available 24 hours a day, 7 days a week.
- They receive all cases involving children, especially violence, exploitation, or neglect, whether at home or elsewhere.
- You can report anonymously if you’re afraid to share your details.
- They provide psychological, social, and legal support for children.
- They offer family counseling and positive parenting advice.
Contact Methods
📞 16000
📱 01102121600 (WhatsApp)
Report Female Genital Mutilation (FGM) and Child Marriage
Names and contact numbers of organizations that support abused women
1- Egyptian Center for Women’s Rights
Address:
Al-Hegaz Tower, Engineer Abdelhadi Radi Street – formerly Teret El-Magnouna – Ard El-Lewaa – Boulaq El-Dakror – Nahya, Giza
Phone:
02-37154557
2- Al-Nadeem Center for Victims of Domestic Violence
Address:
3A Suleiman Al-Halaby Street, Downtown Cairo, in front of the Egyptian Engineers Syndicate – Ramses Street
Rehabilitation Program for Survivors of Violence & Torture:
Hotlines:
01000552793 – 01009952374
Support Program for Women Survivors of Violence:
Hotline: 01006662404
3- Egyptian Society for Awareness and Mental Health “Waai”
Address:
4 Hussein Sedky Street – Corniche El-Maadi – Cairo
Provides psychological support and mental health treatment for marginalized groups and those exposed to violence and persecution, such as women and children and homeless children.
Phone:
0223581051
01000517427
4- Beit Hawaa Shelter (under Nahdat & Tanmiat El-Mara Association)
A shelter for abused women.
The shelter does not provide information or address by phone — the abused woman must go to the association’s main center first for registration, then she will be transferred to the shelter.
Association Headquarters:
8/10 Manial Museum Street, 5th Floor, Apartment 12 – Cairo
Phone:
023644324
025118677
5- Egyptian Women’s Legal Foundation for Law & Peace Culture
Provides legal support and assistance and works to combat violence against women.
Address:
41 Nubar Street, Bab El-Louk, Cairo
Phone:
0227958080
Shelters and Support Centers for Abused Women in Egypt
Cairo – Banat Al-Ghad (Benati) – for underage girls
Location: Imbaba & 6th of October
Phone: 01200031800
Email: banatelghad@hotmail.com
Cairo – Nahdat & Tanmiat El-Mara Association
Main Address: 8/10 Manial Museum Street – 2nd & 5th floors
Phone:
023644324 / 025325578 / 025322949
Email: adew@adew.org
Cairo – Al-Amal Village Association for Psychological Rehabilitation & Street Children (minors only)
Support: Psychological support & shelter
Phone:
023524563 / 023524905 / 023524670 / 023524228
Other governorates – Ministry of Social Solidarity
Shelters for abused women
Phone: 0227952022 / 16439
📍 Shelter Locations
Cairo – Omar Ibn Abdelaziz Association
17 Asmaa Fahmy St., Ard El-Golf, Nasr City
Phone: 02-24140400
Giza – Family Planning Association
6th of October, 6th district, 1st Neighborhood – near Dolce
Phone: 02-38348609 / 01222664100
Alexandria – Mostafa Kamel Association
25 Mostafa Kamel Mosque Street (formerly Khalil El-Khiyat) – Sidi Gaber
Phone: 03-5234886 / 01227197802
Beni Suef – Ministry Shelter
23 July Street – above El-Husseiny Restaurant
Phone: 082-2362508 / 01068986855
Fayoum – Community Development Association
10 Ismail El-Dory St. – Economic Housing – El-Hadaeq
Phone: 0842070742 / 01009459883 / 01007812368
Qalyubia – Integrated Women’s Service Complex
Faculty of Medicine Street – in front of Benha Sports Club
Phone: 013-3220585 / 01012058824
Minya – Community Development Association – Maqousa
Maqousa Village – Post Office Street
Phone: 086-2137105 / 01126266963
Dakahlia – El-Mawaasah Islamic Charity
Mahmoud Shaheen St. – in front of El-Aisawi Mosque, Mansoura
Phone: 050-2162014 / 01025830779 / 01002635610
✅ Service Procedures
- Submit the application
- Submit required documents
- Pay accommodation fees (if the woman has income – 25% of income)
- Case reviewed by committee
- Sign commitment to follow center regulations
📄 Required Documents
1- Copy of National ID
2- Criminal record certificate
3- 2 personal photos
4- Salary slip (if applicable)
5- Medical certificate
Mental health support groups
Psychologist recommendations
How to support a child after sexual abuse
We’ve talked a lot about how to protect our children from sexual abuse, but what should we do if a child has already been abused?
The first thing you must do is hug the child and reassure them that you love them, that it’s not their fault, and that you will get their rights back and hold the abuser accountable in front of them.
Listen to them without giving advice or asking unnecessary questions — no matter how angry you are or how curious you feel. Everything has its right time.
Any wrong reaction toward the child might make them feel guilty or stop them from talking about what happened in the future.
When a child comes to tell you that someone touched them or abused them, there are certain emotions that overwhelm us and stop us from reacting properly. That’s why we need to understand our emotions so we can handle the situation correctly.
Common emotions parents feel:
– Intense anger toward the abuser:
This can make us accidentally lash out at the child. Save your anger for when the abuser is in front of you.
– Stress and anxiety:
We worry about how to respond correctly.
Every child needs a different response — some need encouragement, others just need a hug and reassurance, and some simply want someone to listen without saying anything.
– Fear:
Fear of the abuser or fear of not being able to get justice for your child — especially if the abuser is a family member.
There’s also fear about what will happen to the whole family when the truth comes out.
The child must never feel this fear, otherwise it increases their guilt and makes them more afraid.
– If the abuser is a family member:
You might lose trust in yourself, your judgment, and your ability to protect your family.
But you must stay strong — what happens next is what matters most.
– Shock and sadness:
Shock that despite all your efforts, this still happened.
Sadness that you couldn’t protect your child.
The child should not see this, because they’ll feel even more guilty if they think they upset you.
Children’s reactions are not always the same:
Some children get angry at their parents for not protecting them. Let them express their feelings — don’t try to correct or criticize them in the early stage.
Some children blame themselves — usually older kids (around 11+), because they believe they’re “old enough” to protect themselves.
Reassure them that even adults can be assaulted, and it is never their fault.
Some children refuse to talk to you and confide in someone else.
Give them space to come to you when they’re ready. Don’t pressure them or force details — you can learn from the trusted person they spoke to.
Professional help is essential
None of these steps replace therapy.
You must take the child to a psychologist, even if they seem fine and acting normal.
This kind of trauma affects personality development — studies show that 85% of children face issues such as anger, addiction, sexual problems, or academic difficulties later in life if they don’t heal properly.
To report violence and sexual abuse cases against children under 18
- The Child Helpline is operated by the National Council for Childhood and Motherhood.
- Available 24/7.
- Receives all child abuse/exploitation/neglect cases, whether at home or elsewhere.
- You can report anonymously if you don’t feel safe sharing your details.
- Provides psychological, social, and legal support for children.
Offers family counseling and positive parenting advice.
Contact Numbers
📞 16000
📱 01102121600 (WhatsApp)
How to support survivors of sexual assault/violence
How to Support Survivors of Sexual Assault/Violence
1️⃣ When they share their story with you
Listen without judgment, without trying to fix anything, and without reacting impulsively.
Understand that choosing to open up to you isn’t easy — they trusted you because they need emotional safety and support.
✅ You can say things like:
I believe you.
I’m here for you — talk to me anytime, I’ll be by your side.
I support whatever decision you make.
You didn’t deserve this.
I love you and care about you.
This was not your fault.
I’m really sorry this happened to you.
❌ Don’t say things like: “I know how you feel” or compare to a sad experience you had.
Instead say:
“I can’t imagine how hard this was, but I’m here for you completely.”
2️⃣ Avoid harmful questions
Never ask questions like:
Why were you there?
Why didn’t you do something?
Why didn’t you scream or report immediately?
These questions cause self-blame.
Always remind yourself and the survivor: There is NEVER a justification for assault.
3️⃣ Encourage professional help — gently
Support them to seek a therapist if they need to, but remember:
✨ Healing is their choice and their timeline.
Don’t pressure them into actions they’re not ready for.
🚨 Exception:
If they show suicidal intent, seek urgent help immediately — even if they don’t want you to. Their safety comes first.
4️⃣ Healing takes time
Every survivor heals differently.
Don’t rush them or pressure them to “get better quickly.”
Just stay beside them, support them, and be patient throughout the journey — no matter how long it takes.
5️⃣ Protect their trust
Don’t share their story with anyone.
If you personally can’t handle the emotional weight, speak to a mental health professional.
If the survivor is a minor, report to the proper authorities — but tell them honestly before doing so.
6️⃣ Respect their emotional reactions
Some survivors act like nothing happened.
Others may isolate themselves completely.
Both reactions are valid.
Don’t judge or criticize how they process trauma.
7️⃣ Offer unconditional support
Let them know:
“If you decide to report this, I will be here for you.”
Their empowerment matters more than pushing them to act.
8️⃣ Take care of yourself too
Supporting someone through trauma can be emotionally heavy.
If it becomes overwhelming, seek professional guidance for yourself as well.
How to protect children from sexual harassment
How to Protect Our Children from Sexual Abuse
A child, whether a boy or a girl, should never be left alone with anyone before they are able to speak and express themselves clearly (minimum around 4 years old).
During this stage, they must learn about their body, how to report if something happens, and which body parts no one is allowed to touch except their mother.
After that, they may be left with trusted family members or in a nursery with cameras — although it is still not recommended. Unfortunately, most abuse incidents happen by relatives or trusted people in the child’s circle.
From the age of 3, we need to teach children 4 important things:
1️⃣ Your body belongs to you
The child must know that only they have control over their body.
They should never sit on anyone’s lap, no matter who it is.
Parents should not force children to hug or kiss anyone — forced affection teaches them that they must accept unwanted physical contact.
Avoid joking in front of kids with phrases like “He’ll marry her” or “She’s my wife.”
Parents should ask for permission before hugging their children — so they learn bodily autonomy.
2️⃣ Private body parts
The child must understand that certain parts of the body are private — no one should see or touch them except their mother (or in a medical context, with a parent present).
If anyone else tries, they must tell their parents immediately.
Children learn by watching, so parents should avoid changing clothes in front of children, and also avoid changing children’s clothes in front of others.
3️⃣ Unconditional love and emotional safety
Children must always feel:
They are loved no matter what
Their parents will believe them
Their parents will stand by them
Many abusers manipulate children by telling them “Your parents won’t believe you” or “They will punish you if you tell.”
Make sure your child knows this is not true.
4️⃣ Open communication — No secrets
Teach your child:
They should tell their parents everything
No one is allowed to ask them to keep secrets at this age
Their parents are always their safe place
This helps parents notice any behavioral changes that may signal abuse.
Believe your child — never ignore their words.
If a child says, “I don’t like this person,” listen and ask why, never force interaction.
Parents must also be the first source of age-appropriate sexual education, so children don’t seek information in unsafe places.
✅ After teaching, practice real scenarios:
Play role-play situations and ask:
“What do you do if someone touches your private parts?”
“What do you do if someone asks you to go somewhere alone?”
Let them answer so you know they understand.
What to do if a child has already been abused?
Hug the child immediately
Tell them you love them and it is not their fault
Promise you will get their rights and hold the abuser accountable — and do it
Listen without giving advice or asking unnecessary questions
Any wrong reaction may make the child feel guilty and stop talking about it in the future.
And of course — a child must see a psychologist, even if they seem okay.
The effects may be hidden but can appear later in life.
Important Numbers
🧠 General Secretariat for Mental Health
📞 02 20816831
24/7 hotline for psychological support, mental health inquiries, and suicide prevention assistance.
🛡️ Cyber Crime Reporting
Opening offices to receive internet and cyber-crime reports across all police departments in every governorate.
📞 0224065052
📞 0224065051
☎️ 108
👶 Child Helpline
Operated by the National Council for Childhood & Motherhood
Available 24/7
Handles all child violence/exploitation/neglect cases whether at home or elsewhere
You can report anonymously
Provides psychological, social, and legal support for children
Offers family counselling & positive parenting advice
📞 16000
📱 01102121600 (WhatsApp)
🚨 To Report Female Genital Mutilation (FGM)
📞 16000
📞 15115
📱 01102121600 (WhatsApp)
📱 01007525600 (WhatsApp)
🚺 Important Numbers for Women’s Safety
Ministry of Interior – Violence Against Women Unit
📞 01126977444
📞 01126977333
📞 01126977222
National Council for Women – Complaints Office
📞 15115
📱 WhatsApp: 01007525600
Child Helpline
📞 16000
📱 WhatsApp: 01102121600
Mother & Child Health Hotline
📞 16021
Harassment & Public Safety Hotline
📞 16048
📞 0225747295
Emergency Police
📞 114